At Lynvro (referred to as “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and make a purchase from our website, https://lynvro.com (the “Site”). We comply with the New Zealand Privacy Act 2020 and other applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information You Provide: When you make a purchase, create an account, or contact us, you may provide us with personal details such as:
    • Your name
    • Billing and shipping address
    • Email address
    • Phone number
    • Payment information (processed securely by third-party payment processors like Afterpay or Klarna – we do not store full payment card details on our servers).
  • Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
    • IP address
    • Browser type
    • Operating system
    • Referring website
    • Pages viewed and the time spent on those pages
    • Clickstream data
    • Cookies and other tracking technologies (see “Cookies” section below). This information helps us understand how you use our Site and allows us to improve your shopping experience.

2. How We Use Your Information

We use the information we collect for several purposes:

  • To Process and Fulfil Orders: To process your purchases, arrange for shipping, and provide you with invoices and order confirmations.
  • To Provide Customer Support: To respond to your inquiries, questions, and requests.
  • To Improve Our Site and Services: To analyse trends, track your usage of the Site, and gather demographic information to enhance our website, products, and marketing efforts.
  • For Marketing and Promotions: To send you marketing communications about new products, special offers, and other updates if you have opted in to receive them. You can opt-out at any time.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements.
  • To Prevent Fraud: To protect the security and integrity of our Site and business.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing (e.g., Afterpay, Klarna), order fulfilment, shipping, data analysis, marketing, and customer service. These providers only have access to the personal information needed to perform their functions and are obligated not to disclose or use it for any other purpose.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.

4. Cookies and Other Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences.
  • Keep you logged in (if you have an account).
  • Track your shopping cart contents.
  • Analyse Site traffic and usage patterns.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it.

6. Data Security

We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorised access, use, alteration, and disclosure. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Privacy Rights (New Zealand Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Request correction of any inaccurate or incomplete personal information we hold about you.
  • Object to Processing: Object to the processing of your personal information in certain circumstances, particularly for direct marketing.
  • Complain: If you believe your privacy rights have been breached, you have the right to make a complaint to the New Zealand Privacy Commissioner.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or how we handle your personal information, please contact us:

  • Company Name: Lynvro
  • Website URL: https://lynvro.com
  • Contact Email: contact@lynvro.com
  • Contact Phone: +64 03 693 8632
  • Full Address: 34b Talbot Street Geraldine, South Canterbury, Canterbury 7930, NZ

Last Updated: October 26, 2025